Refund Policies

Refund Policies

Our refund policy has been prepared to define the circumstances under which Digital Media Fox will provide a refund, the procedure of claiming a refund and the obligation of Digital Media Fox in such circumstances resulting in such claim. By registering for any of our services you declare that you accept and agree with all the terms and conditions defined in the refund policy.

All the information that we collect is employed for the bettering of our website's content, to notify the clients about our website latest updates or to look into the problem with their request. If you do not want to receive any email from us in the future then kindly inform us by writing to us either through e-mail or letter.

Coverage and Scope

  • Our refund policy covers the refunds by Digital Media Fox and/or a website owned and managed by Digital Media Fox a creative digital agency.
  • This policy does not apply for companies which are not owned or controlled by Digital Media Fox or for persons not employed or managed by Digital Media Fox. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Digital Media Fox's website is linked.

Eligibility for refund

At Digital Media Fox each and every project is important to us and we ensure that we handle each project with utmost care and professionalism. Our main aim is to provide the results according to the terms and conditions of the proposal. However, despite every effort if the client is not satisfied with the results and chooses to go for the dispute resolution procedure then we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly stated:

1. Web/App Design
  • Full refund: In such cases where the project has not been started or where the initial design style has not been approved by the client.
  • Partial refund: After the approval of the initial design style if, there is a failure in delivery of the project as per our delivery policy then, a partial refund will be done according to the work completed.
  • No refund: If the project has been completed as per the requirements shared by the client in the initial phase and uploaded on the server.
2. Web/App Development

At Digital Media Fox we sign agreement for every web development project. However, if there is no agreement and no clear discussion of delivery policy, then the following refund policy will be applicable.

  • Full refund: In those cases where the project has not been started.
  • Partial refund: If we fail to complete the project according to the delivery policy and agreement, then partial refund will be issued as per the judgement of the Digital Media Fox. The amount will be calculated by Digital Media Fox considering the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
3. Dedicated Resource Hiring (Offshore Staffing Solution)
  • Full refund: If the project has not been started by the programmer/ designer/ SEO expert/ content writer or any other resource.
  • Proportionate refund: The refund amount will be calculated based on the amount of work done and the work left till the time client cancels the project
  • No refund: If the services have already been delivered by that time and if the client is not satisfied with any level of work, he must immediately bring it to the notice of the project manager and ask for compensation/discount for any work loss. No negotiations will be entertained at a later date.
4. Digital Marketing and SEO

In case of digital marketing and SEO, if the client has made the payment and provided login credentials for different marketing portals, yet we have not provided any web analysis report within seven days of credentials submission, the client would be eligible for a full refund.

In case of digital marketing and SEO projects, even after initial payment, if the client fails to provide account credentials within seven days, this will be a case of project delay from the client's end and out of our control. In such cases, we would be unable to issue a refund.

Limitation of Liability

Digital Media Fox's liability is bound by the value of the chunk of the project as per our proposal which remains incomplete at a given point of time. Digital Media Fox is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time.

Processing of Refunds

These refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the start of the project i.e. refund either by online or by credit card.

Changes

Digital Media Fox may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore advised to review this refund policy periodically. Your continued use of Digital Media Fox services after any such amendments automatically implies your acceptance of the same thereof.

Contact us regarding our refund policy

If you have any query or suggestion regarding our refund policies kindly e–mail us at sales@digitalmediafox.com